For Paid-in-Full Subscriptions:
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If a subscriber has paid for the full season and places a hold, their delivery is skipped and pushed to the end of the season.
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This results in a “hanging credit” — a box that was paid for but never delivered.
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At the end of the season, it's up to you as the farmer to decide how to handle any hanging credits. Most farms choose to forfeit unused boxes.
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Make sure to clearly communicate your policy on hanging credits in your FAQ or member policies.
Tip: If most of your subscriptions are paid-in-full, consider disabling the hold option and allowing only rescheduling to avoid end-of-season confusion.
If You Want to Bill for Held Boxes:
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You can enable the “Debit Held Deliveries” setting in your account. This will charge members for held deliveries instead of pushing them forward.
For Auto-Billed Subscriptions:
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If a subscriber is on auto-billing and places a hold, the delivery is skipped and not billed.
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Their delivery schedule simply moves forward without charging them for the held week.