CSAware admins who have enabled SMS Messaging in their account can easily send text message broadcasts to any segment of their membership.
🚀 Turn on your SMS Settings
- Log in to your account.
- Go to "Home" "Settings" "SMS"
- Fill out your SMS settings fields and "Submit"
📱 How to Send an SMS Broadcast
- Log in to your account.
- Go to the "Customers & Partners" in the top menu.
- Click "Broadcast E-mail/SMS" then “+ New Draft”
- Select the “SMS” tab on the new draft page and then choose your audience:
- Select from the dropdown filters (e.g. "Active Subscriptions", by share type, week, or item)
- Write your message (160 characters max).
- Tip: Keep it short and action-oriented!
- Select “Save Draft” and preview your message.
Send a test message or hit “Broadcast”.
📊 After You Send
- View delivery stats under “SMS List”
- Queued - all outbound messages are initially queued as our system initially accepts the message and attempts to send it to a carrier.
- Sent - a message is marked as sent when the message is successfully passed on to a downstream carrier.
- Failed- a message is marked as failed if an internal error occurs before the message is passed on to downstream carriers.
- Delivered - a message is marked delivered based on confirmation of delivery receipt received from your member's carrier.
- Undelivered - a message is marked undelivered based on an unsuccessful delivery receipt received from your member's carrier.
🔐 Things to Keep in Mind
- Members must have a valid phone number and have opted in to receive SMS messages over emails. This can be verified by checking their subscriber settings.
- Blasts can be sent to both SMS and e-mail recipients at once.