Address mismatch and declined orders

Occasionally an order may be declined, or our system may detect an AVS mismatch (billing address discrepancy) after you enter your credit card information. We are unable to process orders that receive a decline or AVS mismatch, either online or by phone.

When an order is declined, an electronic transaction request will post to your bank. You may see this transaction on your online banking records for a short period of time. This is not an actual charge and will disappear within 1-3 days.

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