Many auto e-mails are sent from CSAware, it is important members receive these communications. If they are not, here is how to troubleshoot.
1. Set up your SPF record: Home / Settings / Main Settings. See the instructions for how to do this and/or contact your Account Manager. Alternately, use the checkbox for
Send as your farm firstname.lastname@example.org, with "reply to" the address above.
2. Have the member check your SPAM/JUNK folders for correspondence from your farm; and then have them indicate IN their e-mail account that e-mails from your farm are to be sent to their Inbox.
3. Have the members report the receipt problems to their e-mail provider.