Members not getting e-mails

Many auto e-mails are sent from CSAware, it is important members receive these communications. If they are not, here is how to troubleshoot.


1. Set up your SPF record: Home / Settings /  Main Settings. See the instructions for how to do this and/or contact your Account Manager. Alternately, use the checkbox for 

Send as your farm, with "reply to" the address above.

2. Have the member check your SPAM/JUNK folders for correspondence from your farm; and then have them indicate IN their e-mail account that e-mails from your farm are to be sent to their Inbox.

3. Have the members report the receipt problems to their e-mail provider.




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