There are a few common reasons your CSA box or add-on might be canceled:
1. Payment Issue
Your credit card payment didn’t go through.
👉 Check your email (including your spam/junk folder) — you should have received a notification.
🛠 Fix it: Log in to your Member Dashboard, go to Settings, and click Update Credit Card on File to update your payment info.
2. Add-On Out of Stock
Sometimes, add-ons sell out.
🚚 If that happens, the item will automatically be scheduled for your next delivery.
3. You Ran Out of Box Credits
This can happen if:
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🧾 You signed up to pay by check but haven’t completed payment yet.
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🔔 You missed the "Time to Resubscribe" reminder.
🛠 Fix it: Go to your Member Dashboard and purchase more credits.
4. Subscription Was Canceled
Either you or an admin canceled the subscription before the final deadline.
💬 If you’ve already paid and didn’t intend to cancel, reach out to your farmer for help.