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๐Ÿ’ฌ Why was my box and/or add-on canceled?

There are a few common reasons your CSA box or add-on might be canceled:

1. Payment Issue

Your credit card payment didnโ€™t go through.
๐Ÿ‘‰ Check your email (including your spam/junk folder) โ€” you should have received a notification.
๐Ÿ›  Fix it: Log in to your Member Dashboard, go to Settings, and click Update Credit Card on File to update your payment info.

2. Add-On Out of Stock

Sometimes, add-ons sell out.
๐Ÿšš If that happens, the item will automatically be scheduled for your next delivery.

3. You Ran Out of Box Credits

This can happen if:

  • ๐Ÿงพ You signed up to pay by check but havenโ€™t completed payment yet.

  • ๐Ÿ”” You missed the "Time to Resubscribe" reminder.
    ๐Ÿ›  Fix it: Go to your Member Dashboard and purchase more credits.

4. Subscription Was Canceled

Either you or an admin canceled the subscription before the final deadline.
๐Ÿ’ฌ If youโ€™ve already paid and didnโ€™t intend to cancel, reach out to your farmer for help.

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